Overview
Pre‑orders allow you to reserve upcoming products before they arrive. Because these items depend on manufacturer release schedules, please review the details below to understand how pre‑orders are handled.
Release Dates & Updates
Estimated release dates are provided by the manufacturer and may shift due to production or shipping delays. These timelines are not guaranteed. We will update product pages and notify customers when new information becomes available.
Reservation & Stock Allocation
Submitting a pre‑order secures your place in line, but availability on the posted release date cannot be guaranteed. Orders ship on or after the estimated release date once inventory arrives.
In rare cases, distributors may reduce our allocation due to limited supply. If your item is affected, you will receive a full refund for that pre‑order.
Multiple Pre‑Orders With Different Arrival Dates
If your order contains several pre‑order items with varying release dates, we will hold the order until all items have arrived. This helps minimize shipping costs and ensures everything ships together.
If you prefer items to ship as they become available, we can arrange separate shipments. Additional shipping fees will apply.
Combining Pre‑Orders & In‑Stock Items
To avoid delays, we recommend placing separate orders when purchasing both pre‑order and in‑stock items.
If they are combined in one order:
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The entire order will ship only when all items are ready.
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If you later want your in‑stock items shipped first, we can split the shipment. Additional shipping fees may apply.
Pre‑Order Cancellations
Pre‑order cancellations are subject to a 10% cancellation fee, which covers restocking and non‑refundable platform charges. Please ensure your order is final before submitting a pre‑order.
Order Processing Time
Online orders typically require 1-3 business days to process (excluding weekends and Canadian holidays).
Thank You for Your Patience
Global supply chain challenges continue to affect manufacturers worldwide. Delays are increasingly common, but your pre‑ordered items will ship as soon as they arrive. We appreciate your understanding and continued support.